Supply Services is a unit of ACT Health focusing on supply and delivery for The Canberra Hospital, Calvary Hospital, and other medical-based facilities in the ACT. Supply Services operates from facilities located at 9 Sandford Street, Mitchell, ACT.
We value our relationships with:
  • customers involved in the provision of health care and related services to the people of the ACT region;
  • other ACT, state and federal government agencies;
  • community and charitable organisations; and
  • our suppliers.
By prior arrangement we provide the following services:
  • Access to an extensive range of medical, surgical and other consumable supplies.
  • Comprehensive purchasing services.
  • Supplier liaison and product consultation services.
  • Courier services.
Hours of business:
  • 7:30am - 4:00pm, Monday to Friday.
  • Access to services outside of these hours can be provided by prior arrangement ( A call-out Fee may be incurred by up to $200.00 per request )
  • We strive to provide high quality, timely and responsive services, through consultation with our customers, staff development, and application of appropriate technology.
  • We regularly monitor our performance to ensure our services remain at a very high standard.
  • We are committed to continuous improvement.
We value feedback from our customers. Suggestions or concerns about our services should be directed in the first instance to the Contact Officer of the relevant area or, to discuss the matter further, contact the Supply Operations Manager. Our key contact officers are:
Supply Operations Manager Tel: (02) 6205 0800
Patient Care Products Product Manager Tel: (02) 6244 3312
Mobile: (0407) 495 765
Catalogue Items Inventory Manager Tel: (02) 6205 0817
WEB and Systems Technical Tel: (02) 6205 0816
Deliveries, Couriers Warehouse Manager Tel: (02) 6205 0812
An extensive range of medical and other supplies is carried in our warehouse at Mitchell. Using modern computer-based systems, orders are processed, picked, packed and distributed to over 100 locations in the ACT and surrounding region. We deliver all orders to your dock or desk, as arranged. Customers may also collect orders from our warehouse.

The range of items available include:
  • Medical & Surgical supplies;
  • Domestic and General Hardware supplies;
  • Pathology Laboratory supplies;
  • Renal and IV fluids;
  • General Pharmaceutical items;
  • Dental supplies; and
  • Basic Cafeteria supplies (ie: Coffee, Tea, Sugar etc).

Our inventory management staff are willing to investigate the supply of any of your ongoing needs.
For stock items, delivery of your goods will take between 2-5 business days depending on availability. If the items you require are non-stock items, delivery of your goods will take between 5-10 business days depending on availability from our suppliers.
If the items you require are not in our inventory, we are able to procure them for you. Our Purchasing Officers have an extensive knowledge of goods and services used in the Health sector and are able to draw on a wide range of reference material, catalogues and government contracts to fully research all purchases. All purchasing is conducted in accordance with ACT Government purchasing policies and guidelines, which have a strong focus on directing business to the ACT Region.

The Unit Cost values are indicative only. Actual Product pricing will be provided on your Tax Invoice and associated reports at the end of the month.

Products indicated with a Non-Stock Flag (Y), are not Stored in our Warehouse and will require a Special Order.

Non-Stock Orders will also incur a Delivery Delay and all associated Freight Costs are the responsibility of the purchasee.

Non-Stock Products are non-returnable, exceptions per the Returns Policy .

As Supply Services is an ACT Health Agency, all our Prices are calculated utilising Government Rates, and as such, Non-ACT Health customers will incur a Surcharge (Freight/Delivery Fee) of 15% per item. The Surcharge is not displayed on any documentation that we provide.

The Canberra Hospital's Supply Section is located on Level 1, Building 1, and works closely with Supply Services to provide support for the hospital's internal customers. This support includes:
  • replenishment of all clinical areas' storeroom stocks;
  • input of inventory requisitions into the computer system;
  • receipt and internal distribution of goods from Supply Services, Mitchell warehouse and from other commercial suppliers; and
  • maintenance of a ready-use stock of cylinder medical gases.

Canberra Hospital customers should direct their initial inquiries to staff of the Canberra Hospital Supply Section, prior to contacting the Mitchell warehouse.
Supply Services provides inventory support to Calvary Hospital customers. Calvary Hospital customers should liaise with their Supply Section, in the first instance for all requirements / enquiries.